Integrated Customer Workflow

1. Offer & Acceptance: CIS Gases sends a commercial offer. The customer confirms with a purchase order (PO) or declines

2.Assignment & Logistics Planning: CIS assigns ISO tanks or cylinders, confirms delivery location, and shares the shipping schedule including estimated departure and arrival times.

3. Filling & Documentation: CIS fills ISO tanks and cylinders, providing essential documents:
- Pre-departure inspection report with photos.
- Bill of lading (BL).
- Product purity certificate.
- Weight certificate.
- Weight and cost adjustment if actual weight differs from PO.

4. Shipping & Monitoring: CIS ships the ISO tanks, tracks delivery, sends delay alerts as needed, and notifies upon arrival.

5. Local Import Procedures: The customer begins local import procedures.

6. Product Transfer & ISO return: Product transfer takes place followed by the ISO return process.

7. Delivery to Customer Site: The customer transfers ISO tanks or cylinders to the delivery site.

8. Delivery Contact & ISO Return Management: CIS provides delivery contact details and location, while managing the ISO return.

9. Continuous Supply: CIS initiates a delivery-return cycle to ensure ongoing supply, if needed.